We want everyone to have a positive experience Acme Baby Co., from modern convenience and nostalgic joy of shopping, to timely delivery. We encourage reaching out to us if you have any questions, suggestions, feedback or comments at all.
We do all we can to bring the Happy to you!
What ships for free?
All of our domestic orders ship to you, for free, via USPS First Class (or Priority if over a pound). We are happy to work with you if you would like an alternative method of delivery. Just contact us here though our site (easiest), or at firstname.lastname@example.org. We would love to work with you! We charge a low fee for International shipping, and refund any possible overages, so that you pay exact shipping. We never have hidden processing or handling fees - we don't work like that.
How long do items take to arrive?
Our processing time has not been affected by COVID-19, and we have been able to continue to ship orders out within 1-2 days of placing your order. It is our understanding, however, that although items seem to leave Seattle predictably quick, there are parts of the country that are having issues with delivery, and items could be delayed a week or more. Unfortunately this is completely out of our hands, but we encourage you to contact us if there is an issue with your delivery.
Are you able to ship faster?
Most of our items are light enough to ship first class, and we have found that shipping items First Class not only delivers our packages as quick as Priority, but often quicker. If you absolutely need something quicker we are more than happy to work with you to see what works.
Why don't you have colored garments?
Great question, and we have an even better answer. We are completely confident in our superior printing process, which we have been utilizing for over thirteen years. Our own process is a deliberate alternative to screen-printing and/or sublimation, both of which tend to either crack or peel (or crack and peel) after several washes. Our high-heat high-pressure industrial transfer process bonds the high-quality pigment dyes directly to the garment fabric, rather than sitting on top of the fabric. This results in a blending with the fabric. This leaves a more vibrant and lasting images, after hundreds of washes. Just ask any of our hundreds of happy customers, or look at our phenomenal feedback!
Do your garments run large or small?
Simply, neither. Our items run "true to size" and we have an excellent record of this. All items should have a size chart relative to the garment you are looking at, as one of the additional photos in the listing. If you have any questions at all about sizing at all, again - please reach out to us. We want you to be absolutely delighted with your purchase, and we are happy to help.
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